To all existing clients and potential clients,
Please accept our sincere apologies for not being in a position to get back to you much sooner. Over the last 6 weeks we have received an unprecedented number of emergency calls for assistance, mainly connected with the bad weather and flooding. As our standing operating procedures (SOP) dictate we prioritise work requests based on urgency or the inability of clients to continue working. Many required assistance to modify where they were able to work, due to not being able to access their offices or being unable to travel due to disruption. Due to these problems our general correspondence and back office administration functions have been disrupted and delayed as all our technical experts were dealing with these high priority cases. Now that the immediate problems have begun to decline in number, we can now turn our attention to addressing the backlog and ensuring this kind of delay is either reduced in severity or does not happen again. We are addressing this issue by implementing the following plans:
- Extend the use of our in-house CRM system to track proposal/quote requests in addition to only logging technical cases - implementation complete.
- Part time administration assistance to be increased to Full Time Business Administration function - post recruited and starts on 24th March 2014.
- Review emergency case prioritisation process - standard operating system reviewed and unchanged.
- Review the need for additional resource if an 'out of the ordinary' number of cases are logged - to be undertaken after full time Business Administrator in post and induction completed.
We are pleased that all emergencies and clients who had businesses and business functions disrupted because of the bad weather and flooding were dealt with in line with our emergency response timescales but we also recognise, and have taken steps, to ensure this does not affect our normal business functions. We thank our clients and potential clients for their patience during this time and look forward to moving forward, improving our back office functions and working with you all into the future.
Tony Donoghue MBCS
So yesterday afternoon our Crowthorne office Internet connection failed! Did we pack up and stop work for the day....there are already not enough hours in the day so clearly not a great idea. We invoked our contingency plans. Announcement to clients, notifying other members of the team and ensuring we could get online for a temporary period; oh and logging a fault with our provider. All taken from the plan.
So work continued but in the morning, this morning, the Internet was still down as we had been advised its everyone in our local exchange on the same service as our own. So clearly the temporary workaround put into place yesterday would not enable us to be fully functional so the next phase of the Disaster Recovery / Business Continuity plan kicked in and we chose to relocate for the day to a serviced office we already had an arrangement with in case of service interruption such as our Internet connection being down. So this morning I find myself writing this brief news item for our website with a very different view than usual as you can see from the picture on the right. All plans invoked including redirecting our main switchboard lines to mobile phones and as all of our services are now Cloud based, hi ho its off to work we go....
So could your company or business continue in the event of a service interuption, maybe your location suffers from traffic or travel disruption or your offices are off of the main roads so bad weather or snow causes disruption. These can all be predicted and plans put in place to ensure your business and your customers don't suffer. If these issues are something that concern you then why don't give us a call we can have a chat about the services we can offer you to make sure you keep working and your business does not suffer.
Magikos IT are proud to announce that we are now members of the Federation of Small Business (SMB). We have chosen to become members as we feel this partnership continues to show our dedication and participation to make Small and Medium size businesses the best they can be. With member benefits including legal, health and safety, business advice and guidance, TAX protection, legal documentation, networking events and further discounts on products and services the member fees are easily justified. The describe themselves as "The Federation of Small Businesses is the UK's largest campaigning pressure group promoting and protecting the interests of the self-employed and owners of small firms. Formed in 1974, it now has 200,000 members across 33 regions and 194 branches." To find out more about the FSB you can visit their website by clicking here.
For further details of the products we offer please get in touch with Magikos IT - details of how to get in touch can be found on our 'Contact Us' pages or alternatively if you would like further information regarding the Magikos IT Partnership Programmes please take a look at the information and links on our 'Magikos Business Partners' page.
As our charity for the year, we like to get involved where we can with DEBRA and as they are holding a Big Breakfast event on 23rd May 2013 what better way to get involved. Help raise some money for a great organisation that supports individuals and families affected by Epidermolysis Bullosa (EB) and getting fed in the process...
So if you are local to Crowthorne on the 23rd May 2013 from 8 am till 11am then pop in and show your support at Unit 13, DEBRA House, Wellington Business Park, Crowthorne, Berkshire, RG45 6LS. Further information about the condition can be found by visiting the DEBRA website or details about how to organise your own big breakfast by downloading the information leaflet from the links below:
Look forward to seeing you there.
Come and visit our stand at this years BMG Event; The Future of Berkshire Business
"The Future of Berkshire Business" is the third major event brought to you by BMG Events.
Following on from the success of "Collaborating for Growth" and more recently "Business Success in Berkshire" which saw over 600 delegates in attendance, we are looking forward to hosting "The Future of Berkshire Business" at the Royal Berkshire Conference Centre, Madejski Stadium in Reading, Berkshire.
Tuesday 16th April 2013 from 8am-4:30pm
There will be a mixture of small business owners, entrepreneurs, decision makers and business managers attending, all keen to make new contacts and meet new customers and suppliers to help grow their businesses. As with our previous shows, there will be a theme and this time it will be all about the "future" including technology, energy, future proofing, risk assessment, planning and development and much more.
As well as more than 70 businesses exhibiting their products and services, there was a fantastic full-day event programme with inspirational and educational speakers, hands-on workshops, networking sessions, stadium tours and more.